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Account Verification and Legal Protection at horse toto

When you open an account at horse toto, we handle your personal data, payment details and account security with clear rules you can count on.

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horse toto Account Verification and Legal Protection at horse toto
REACH US DIRECTLY

How to Contact Us About Legal Questions

Team online

Live Chat

Available 09:00 to 23:00 Jakarta time, seven days a week. Open your account, select Support in the lobby footer and type your question. We aim to reply within two minutes during business hours.

Email

Send your request to [email protected] with your account email and a clear description. We read all messages and send a full reply within 24 hours on weekdays and 48 hours on weekends.

Account Settings

Once logged in, go to Settings > Privacy & Data. You can review what we hold, update your details, or download a complete copy of your personal information in one action.

HOW WE KEEP YOU SAFE

Data, Security and Your Rights

Account Verification

We ask for your full name, date of birth and a valid ID when you register. Once verified, your account can deposit and withdraw. This process takes under ten minutes and we keep your ID scan secure and encrypted on our servers.

Payment Security

All deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are processed through licensed payment networks. We never store your full card or wallet number; only a secure token is kept on file.

Cookies and Tracking

We use cookies to keep you logged in and track your session for security. You can clear cookies in your browser settings at any time. Refusing non-essential cookies will not prevent you from playing; only your login state may reset.

Data Retention

We keep your account data as long as your account is active. If you close your account, we delete personal information within 30 days, except where local law requires us to keep transaction records for five years.

Your Data Rights

You can request a copy of all data we hold, ask us to correct wrong information, or request deletion where local law permits. Go to Settings > Privacy & Data or email [email protected] with your full name and account email.

Account Closure

If you want to close your account, go to Settings > Account and select Close Account. Any balance will be refunded to your registered payment method within five business days. Your data is then archived according to local law.

Common Questions About Legal and Privacy

Click Forgot Password on the login screen. We'll send a reset link to your registered email within one minute. Click the link, create a new password, and log back in. Your account access is restored immediately. If you do not receive the email, check your spam folder or contact live chat.

You can update your email in Settings > Account without verification. Your registered full name cannot be changed after account creation because it must match your ID for withdrawals. If your legal name has changed, close your account and open a new one with your current legal name.

We keep your active account data while you are a player. After you close your account, we delete personal details within 30 days. Transaction records and payment history are kept for five years as required by Indonesian financial regulations, separate from your account profile.

Yes. All deposits are encrypted and routed through licensed payment networks. We never see or store your full payment credentials; only a secure token is saved. Each transaction is logged and monitored for fraud. Your payment method remains yours; we are the merchant, not the holder.

Change your password immediately and contact live chat or email [email protected]. Tell us what you saw that looked wrong. We will review your account activity, lock it if needed, and help you secure it. We may ask you to re-verify your identity before you can withdraw.

You can close your account at any time in Settings > Account. Once closed, your personal profile data is deleted within 30 days. Transaction and payment records are kept for five years as required by law. You cannot delete these records, but you can request a copy at any time.

No. We never sell your personal data. We may share information with payment providers to process your deposits and withdrawals, and with authorities where local law requires it. All third parties are bound by confidentiality agreements. You can request a full list of who we share data with by emailing [email protected].

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